Frequently Asked Questions

Urns are sized by cubic inches. A common guideline is that one pound of body weight converts to one cubic inch of ashes. For example, if a person weighed 150 pounds, you would need an urn with a capacity of at least 150 cubic inches.

Our urn size calculators do the math for you: for a person or for a pet.

Possibly. Before you place your order, send us the competitor’s product link and the advertised price. If the offer qualifies under our Meet or Beat Guarantee, we may match or beat the verified price. Read the full terms.

Every Sunstone urn is made to order and personally engraved, so production and shipping times are listed on each product page. For our engraved pet urns, production typically takes 2–5 business days, and shipping generally takes 2–7 business days after that, depending on your destination. Expedited shipping does not reduce production time.

If you need your urn by a specific date, contact us before you order and we’ll help you check whether the date can be met.

Yes. Ground shipping is free on all orders within the contiguous United States.

For custom photo engravings, yes. After you upload your pet’s photo, you’ll receive a proof of your personalized design before engraving begins.

While procedures can vary slightly, most crematoriums return the ashes in a secure plastic bag placed inside a basic container, often referred to as a “temporary urn,” which may be made of plastic or cardboard. If you’ve selected an urn in advance through the funeral home, the ashes are typically transferred into it for you prior to return.

Cremated remains are usually returned in a secure plastic bag within a temporary container. To place them in your chosen urn, gently remove the bag from the temporary container and place it into the urn, then close the lid or base panel as designed. Sealing with adhesive is optional but may offer added peace of mind.

If you’re not comfortable transferring the remains yourself, most funeral homes are willing to assist. Alternatively, a trusted friend or family member may be able to help with the process. See also how to open an urn.

You have many options for the final resting place of cremated remains. Ashes can be scattered on private property with the owner’s consent, on public land with proper authorization, or in natural settings such as the ocean, a river, or a lake. They can also be scattered from a cliff or by helicopter.

Additionally, cremains may be buried in a cemetery plot, kept in an urn at home, or shared among family members in keepsake urns. The possibilities are vast, offering flexibility to honor your loved one’s memory in a meaningful way.